How-to Submit a Tech Ticket in HappyFox (Parents)
Jun 28, 2021
16
- Go to http://parent-helpdesk.pacificcharters.org/
- Click on “Submit Ticket” in the upper right-hand corner.
- Fill out the “Create a New Ticket” form:
- Full Name: Enter in your student’s first and last name.
- Email: Enter in your student’s email or your personal email for contact purposes.
- Grade Level: Enter in your student’s grade level.
- Homeroom Teacher: Enter in your student’s homeroom teacher.
- Site: Select the site/learning center that your student belongs to.
- Phone: Enter in your phone number for contact purposes.
- Category: Select a Category from the drop-down list that pertains to your technical issue.
- Computer Name/ Serial No.: Type in the Computer Name located on the back of your student’s PCI issued device. (e.g. EGLC-STU-###)
- Subject: Type a detailed subject of your technical issue.
- Message: Type a detailed description of your technical issue in this text field.
- Add CC: Click on this button to add a secondary email for contact purposes.
- File Attachment: You can drag & drop a screenshot to attach it to this tech ticket if needed.
- reCAPTCHA: Click on the “I’m not a robot” check box.
- Click “Create Ticket” to submit your tech ticket.
- You will receive an email from HappyFox with your ticket ID and a copy of your original message.
